Manuscript Title:

A STUDY ON PATIENT’S SATISFACTION TOWARDS SERVICE QUALITY OF GOVERNMENT HOSPITALS WITH SPECIAL REFERENCE TO TIRUNELVELI DISTRICT

Author:

G.S. PON SIVA RAJ ARAVIN, Dr. K. RAJAMANNAR

DOI Number:

DOI:10.17605/OSF.IO/7D4RX

Published : 2021-10-10

About the author(s)

1. G.S. PON SIVA RAJ ARAVIN - Ph.D. Research Scholar (Full Time), Department of Commerce, Manonmaniam Sundaranar University, Abishekapatti, Tirunelveli Tamil Nadu, India.
2. Dr. K. RAJAMANNAR - Assistant Professor, Department of Commerce, Manonmaniam Sundaranar University, Abishekapatti, Tirunelveli, Tamil Nadu, India.

Full Text : PDF

Abstract

Health status of the people has direct links to the socio-economic development of any country. Quality health care for people is one of the top priorities in the political agenda of most of the countries. It is evident that there is an increased tendency by the private sector health care service providers to invest in the sector which has brought about a severe competition to the Government sector hospitals. In such a context, provision of health services by the Government sector institutions with consistent quality is becoming more important. Providing high service quality is one of the main functions of health systems. Measuring service quality is the basic prerequisite for improving quality. Better quality and improved services to the customers is the need and primary goal for service organizations like health care and it is the ability of service providers to provide promised and expected services of customers according to their perceptive. The aim of this paper is to measure the quality of services in the Government hospitals of Tirunelveli District, as it is one of the most important cities in Tamil Nadu. A sample size of one hundred and fifty respondents is selected for this research from Tirunelveli Government Hospital. Required data were collected based on a standard questionnaire by Convenience Sampling method. The result of this study indicates that quality service is an important factor for patient’s satisfaction. Appropriate findings and suggestions are given in the Study.


Keywords

A STUDY ON PATIENT’S SATISFACTION TOWARDS SERVICE QUALITY OF GOVERNMENT HOSPITALS WITH SPECIAL REFERENCE TO TIRUNELVELI DISTRICT