Manuscript Title:

COMPARING THE INTERNAL BUSINESS PROCESS OF BALANCED SCORECARD WITHIN THE BANKING SECTOR IN INDIA

Author:

Rashmi Akshay Yadav and M. Arunmozhi

DOI Number:

DOI:10.17605/OSF.IO/UTKAQ

Published : 2021-06-11

About the author(s)

1. Rashmi Akshay Yadav - Research Scholar, Department of Management, University of Mysore and Asst. Professor of Commerce and Management, Dayananda Sagar College of Arts, Science and Commerce, Kumaraswamy Layout, Bangalore.
2. M. Arunmozhi - Guest Faculty, Bharathiar School of Management and Entrepreneur Development,Bharathiar University, Coimbatore, India

Full Text : PDF

Abstract

The significance of the Bank's Balanced Scorecard, that is to express the Integrated Business Process Perspectives, is established in this research paper. The goal is to assess and compare the major developments in public and private sector performance in India. The sample size consists of 10 banks in the public sector and 10 private banks. The research period consists of 10 consecutive financial years from 2010-11 to 2019-20. For each measure selected, the data were acquired from secondary sources and analysed by non-parametric testing using SPSS 22 following performance measurement scale. The research showed a substantial difference between public sector banks and private sector banks when comparisons were conducted between inter-banks; when inter-sector bench comparisons were conducted, no significant difference was discovered between public sector banks and banks in the private sector. In order to improve banks' performance in the internal business sector, banks must endeavour, through improved rapid, timely, timely, convenient, accurate and cost-effective operational capacities, improve employee productivity and strive to achieve operational excellent performance through cost efficiency, cross-selling efficiency, CRM capacity, improve distributional channel capacity. This will leads to improvement in customer experiences with the banks thus leads to profitability.


Keywords

Balanced Scorecard, Public Sector Banks, Private Sector Banks, Internal Business Process Perspective, Operational Efficiency, Operational Capabilities, Operational Excellence.