Manuscript Title:

EXPLORING THE PERCEPTIONS OF SOLAR ROOFTOP ENTREPRENEURS ON RAW MATERIAL AVAILABILITY AND AFTERSALES SERVICE

Author:

BONIFACE P., Dr. TR. KALAI LAKSHMI

DOI Number:

DOI:10.5281/zenodo.11032172

Published : 2024-04-23

About the author(s)

1. BONIFACE P. - Research Scholar, School of Management Studies, Sathyabama Institute of Science and Technology, Chennai.
2. Dr. TR. KALAI LAKSHMI - Research Guide, Associate Professor, School of Management Studies, Sathyabama Institute of Science and Technology, Chennai.

Full Text : PDF

Abstract

The purpose of this study is to explore the viewpoints of solar rooftop entrepreneurs in relation to the availability of raw materials and the amount of assistance that is offered after the purchase of solar panels. This investigation will take place within the framework of the rapidly expanding solar energy industry. One possible explanation for the growing demand for solar rooftop installations is that more and more people are becoming aware of solar energy as a viable and ecologically responsible energy choice. However, it is essential to keep in mind that the successful operation and maintenance of solar rooftop systems is dependent on a number of elements, each of which plays a significant role. These criteria include the availability of raw materials for installation as well as dependable after-sales service for the purposes of troubleshooting and maintenance. The current investigation makes use of qualitative research approaches, more particularly focus groups and interviews, in order to investigate the viewpoints of solar rooftop entrepreneurs who are involved in commercial operations in a variety of geographical places. With regard to the acquisition of primary resources and the provision of after-sales help, the results provide a thorough view on the obstacles and possibilities that are linked with these processes. There are a number of variables that contribute to the difficulty of maintaining a regular supply of raw materials. These problems include interruptions in the supply chain, volatility in market pricing, and dependence on resources that are imported. There is a possibility that business owners who have the goal of satisfying the requirements of their customers and cultivating long-lasting connections will likewise demonstrate a keen interest in issues concerning the promptness and quality of post-purchase assistance. The study emphasises the significance of using proactive supply chain management approaches, participating in activities that include local sourcing, and cultivating constructive relationships with suppliers as effective ways for mitigating the risks that are linked with the availability of raw materials. In order to improve the efficacy and efficiency of after-sales service providing, it is essential to provide funding to digital platforms, technical support services, and training programmes. This is a way of enhancing the effectiveness of after-sales service offering. The rise of solar rooftop companies has the potential to hasten the transition towards a more sustainable energy future and to make it easier for solar energy to be adopted by a wider audience. The purpose of these businesses is to encourage the widespread use of solar power by addressing the problems that are now present and making the most of the potential for improvement that are available.


Keywords

After Sales Service, Solar Rooftop Entrepreneurs, Correlation Analysis.