Manuscript Title:

DRIVING DIGITAL BANKING INNOVATION SUCCESS THROUGH PEOPLE AND STRATEGY: ROLES OF ORGANIZATIONAL READINESS, COMPETITIVE PRESSURE AND MARKET INNOVATION

Author:

NIKITHA DUTT, Dr. UMAKANTH. S

DOI Number:

DOI:10.5281/zenodo.19730287

Published : 2026-04-23

About the author(s)

1. NIKITHA DUTT - Research Scholar, JAIN - (Deemed-to-be-University) – Bangalore –India.
2. Dr. UMAKANTH. S - Professor & HOD, JAIN - (Deemed-to-be-University) – Bangalore –India.

Full Text : PDF

Abstract

This study examines digital banking innovation success through an integrated framework linking organizational readiness, employee innovation capacity, competitive pressure, and market innovation strategies. Using survey data from banking professionals and applying structural equation modelling, the study evaluates direct, mediating, and moderating relationships among key organizational and environmental factors. The findings show that organizational readiness strengthens employee innovation capacity, which in turn drives digital banking innovation success. Competitive pressure influences innovation outcomes indirectly by shaping market innovation strategies. Employee innovation capacity and market innovation strategies function as critical transmission mechanisms through which internal readiness and external pressure translate into innovation success. The moderating role of competitive pressure on the readiness capacity relationship is not supported, indicating stability of core organizational capabilities across competitive conditions. The study advances a process-oriented explanation of digital banking innovation and highlights the central role of human capital and customer focused strategies in achieving sustained innovation outcomes within regulated financial environments.


Keywords

Digital Banking Innovation; Organizational Readiness; Employee Innovation Capacity; Competitive Pressure; Market Innovation Strategies; Banking Transformation.