Manuscript Title:

CRITICALLY ANALYZING THE MANAGEMENT PROCESS IN THE SERVICE SECTOR THROUGH VIRTUAL WORKFLOW

Author:

A VARADARAJ, S ANANTH

DOI Number:

DOI:10.17605/OSF.IO/64HC3

Published : 2021-07-10

About the author(s)

1. A VARADARAJ - Professor, School of Business, Alliance University, Bangalore, India.
2. S ANANTH - Assistant Professor, School of Business, Alliance University, Bangalore, India.

Full Text : PDF

Abstract

Virtual work management in the industrial sector especially during the time off seems to be a daring task for managers until getting in touch with face-2-face work practice. So in the present situation, many virtual organizations are trying to lend networks by sharing the advantage of virtual life and management of the service sector. Due to the dynamic and temporal nature of virtual collaboration with other Virtual Organizations tends to be difficult. Measuring the performance of Virtual Organizations is very important and it plays a crucial role in managing a virtual organization. The present study tries to process the performance and management in service-based VOs. SOA model for the business execution process has been discussed along with the proposed model. The majority of existing frameworks do not adequately account for the communication features and characteristics of ICTmediated interactions. Even though all of the non-communication-related elements presented are minor, communication and ICT remain the most important aspects of the virtual study. The importance of earlier attempts to develop a model or provide a set of parameters is recognized here, but in light of our present understanding and the need to advance virtual work concept, we should concentrate more on the range of ICT-s utilized in teamwork. The proposed framework is developed through service zone specifications based on the partner organization. The present study tries to utilize the current SOA infrastructure of the partner organization to frame the proposed service zones into a virtual world through which business processes can be accessed. Many of the major VO communication configurations, such as distribution chain, peer-to-peer, and star, are supported by this architecture. In service-based virtual organizations, the suggested technique also seeks to emphasize synchronization of partner procedures, cooperative performance evaluation, organizational business system architecture, and distributed automation systems.


Keywords

Service Oriented Architecture, Enterprise Service Bus, performance management, Virtual, team work, business, evaluation, service-based.