1. Dr. D. ARUN KUMAR - Associate Professor, Department of Business Administration, Faculty of Arts and Science College, BIST, Bharath Institute of Higher Education and Research (BIHER), Chennai, Tamil Nadu, India.
In this era of intense competition, quality has become the key slogan in organizations as they strive for a competitive advantage in an atmosphere characterized by liberalization, globalization and knowledgeable customers. Increased competition has motivated many senior managers in manufacturing organizations to evaluate their competitive strategies and manufacturing practices with the aim of improving organizational performance. Survival in a competitive environment has always been a challenge in the industrial scenario.
Quality Management, Six-Sigma, Age, Marital Status, Level of Satisfaction.