Manuscript Title:

WORKPLACE BULLYING, NEGATIVE PSYCHOSOCIAL WORKING CONDITIONS AND MUSCULOSKELETAL SYMPTOMS IN SALESGIRLS

Author:

SADAF REHMAN, USAMA HUSSAIN NAWAZ, MAHAM ABDULLAH, SHAMAILA ASAD, SAMIA KHALID, ANUM RABBANI

DOI Number:

DOI:10.17605/OSF.IO/JHZE8

Published : 2022-06-23

About the author(s)

1. SADAF REHMAN - Riphah Institute of Clinical & Professional Psychology, Riphah International University, Lahore, Pakistan.
2. USAMA HUSSAIN NAWAZ - Riphah Institute of Clinical & Professional Psychology, Riphah International University, Lahore, Pakistan.
3. MAHAM ABDULLAH - Riphah Institute of Clinical & Professional Psychology, Riphah International University, Lahore, Pakistan.
4. SHAMAILA ASAD - Riphah Institute of Clinical & Professional Psychology, Riphah International University, Lahore, Pakistan.
5. SAMIA KHALID - Riphah Institute of Clinical & Professional Psychology, Riphah International University, Lahore, Pakistan.
6. ANUM RABBANI - Riphah Institute of Clinical & Professional Psychology, Riphah International University, Lahore, Pakistan.

Full Text : PDF

Abstract

Workplace bullying is a major concern for salesgirls which targets their daily routine life. Workplace bullying causes negative psychosocial working conditions which impact their work performance and health and these effects on health lead to musculoskeletal symptoms like consistent headache, backaches, pain in shoulders, arms, elbows, feet, etc. The current research was designed to investigate the relationship between workplace bullying, negative psychosocial work conditions, and musculoskeletal symptoms in salesgirls (N=200). The study also examines the predicting role of workplace bullying and negative psychosocial work conditions on musculoskeletal symptoms and mediating role of negative psychosocial working conditions. The non-probability purposive sampling technique has been used to collect data. The correlational research design was used. Analysis was conducted on SPSS by using a sample of N=200 salesgirls with an age range of 20-35 years (Mage = 24.6). Negative Act Questionnaire (NisrineMakarem, 2018), Job Content Questionnaire (Robert Karasek, 1979), and Nordic questionnaire (Kuorinkaet, 1987) were used in this study. Results indicated that there is a positive relationship between workplace bullying, negative psychosocial workplace bullying, and musculoskeletal symptoms which means that if workplace bullying is increasing in salesgirls then musculoskeletal symptoms will be increased in salesgirls. Furthermore, workplace bullying and psychosocial negative work conditions are positive significant predictors of musculoskeletal symptoms. Moreover, negative psychosocial working conditions play mediating role in the relationship between workplace bullying and musculoskeletal symptoms. The findings of the study can provide guidelines for the organizations like malls especially when employees recruit staff and to employees that how they can control such tendencies causing stress and musculoskeletal symptoms.


Keywords

Workplace bullying, Psychosocial Work Conditions, Musculoskeletal Symptoms, Sales Girls