Manuscript Title:

EFFECT OF EMOTIONAL INTELLIGENCE ON ORGANIZATIONAL DEVELOPMENT -EMPIRICAL EVIDENCE FROM INDIA

Author:

A.V.R. PANDIAN, UBAH ADEM, ASCHALEW MULUGETA

DOI Number:

DOI:10.17605/OSF.IO/N4362

Published : 2022-05-10

About the author(s)

1. A.V.R. PANDIAN - Professor of Management, College of Business and Economics, Dire Dawa University, Ethiopia.
2. UBAH ADEM - President, Dire Dawa University, Ethiopia.
3. ASCHALEW MULUGETA - Assistant Professor, Department of Management College of Business and Economics, Dire Dawa University, Ethiopia.

Full Text : PDF

Abstract

This research article focuses on the effect of emotional intelligence on organizational development. It also considers the relationship between age, gender, educational qualification and experience of employees and the Emotional Intelligence Quotient (EQ) factors. The EQ factors such as empathy, selfawareness, self-regulation, social skills and motivation and Organizational Development (OD) techniques like sensitivity training, process consultation, team building, organization process building, HRM and strategic interventions are considered for the purpose of the study. A sample size of 150 respondents is selected from the total population of 500 middle and junior management executives employed at a manufacturing firm in Chennai, India. Simple random sampling technique is applied to determine the sample size. Descriptive research design is adopted for this study. Primary data is collected from the sample respondents through a structured questionnaire consisting of Rensis Likert’s 5 point scale. The collected data is analyzed using statistical tools such as Percentage Analysis, Multiple Correlation and Factor Analysis. The important findings of this research indicate that EQ factors Empathy and Self-Regulation have a significant impact on employees’ ability to understand themselves and others. EQ factors like Self-Awareness, Self-Regulation and Motivation have a significant impact on employees’ ability to adapt with globalization. The study also reveals that Skills for a Better Manager” are Self-regulation, Social skills and Ability to accomplish the task. “Skills for Solution Finder” is Empathy. Based on the research analysis, appropriate strategies are suggested for improving the emotional intelligence of the work force.


Keywords

Emotional Intelligence, Empathy, Organizational Development, Process Consultation, Self-Awareness, Self-Regulation, Sensitivity Training and Team Building.