1. DAVID CHIKWERE - Chinhoyi University of Technology.
2. LOVEMORE CHIKAZHE - Chinhoyi University of Technology.
3. MARIAN TUKUTA - Chinhoyi University of Technology.
Procurement in an organization supports operations by assuring the prompt acquisition of high quality, low cost, inputs and raw materials. The continuous expansion of procurement requirements and operations necessitates procurement personnel with the necessary skills and understanding of current technology for procurement management. The prime objective of this study was to assess the relationship between public procurement practices and service delivery in the rural district councils of Zimbabwe. In the quest to attain this objective, a structured Google form questionnaire survey of procurement professionals was employed and provided 150 usable responses from Zimbabwe’s Rural District Councils. Collected data were analyzed using the structural equation modelling in AMOS version 26. The major findings of the research were that some RDC’s procurement activities were not being executed by trained procurement professionals (human resources, finance and administration departments) as required by the Public Procurement and Disposal of Public Procurement Act chapter 22:23. It was also found that the fundamental procurement skills set are supplier relationship management, negotiation, risk management and data analytics, and that procurement expertise enables the RDCs to realize value for money in their projects. Consequently, the study recommends that competent procurement staff be utilized in RDCs as a means to improve service delivery quality. It was also recommended that the RDCs should invest extensively in procurement personnel capacity building in terms of their knowledge and skills capability through (off the job and in-service training for procurement staff officers) as a key aspect in enhancing quality service delivery in the rural district councils of Zimbabwe.
Procurement, expertise, service delivery, Zimbabwe.