Manuscript Title:

TRYING TO UNDERSTAND THE RELATIONSHIP BETWEEN ADMINISTRATION AND CIVIL SERVANTS: THE CHALLENGES OF RESULTS-BASED MANAGEMENT IN PUBLIC HOSPITALS

Author:

KERFALI SOUHAILA, GHARRAFI MEHDI

DOI Number:

DOI:10.5281/zenodo.8339815

Published : 2023-07-23

About the author(s)

1. KERFALI SOUHAILA - Management Sciences of Organizations Laboratory (LRSGO), National School of Business and Management, Ibn Tofail University -Kenitra-Morocco.
2. GHARRAFI MEHDI - Professor-Researcher, Sidi Bennour Higher School of Technology, Chouaib Doukkali University, Morocco.

Full Text : PDF

Abstract

Our study has thus prompted us to propose a reversal of management logic in hospitals. The idea is to
overhaul an organization based on the ex-ante setting of rigid plans, with the determination of precise
objectives (whether in terms of activity, teaching or research), deadlines and predefined indicators. It is also
a question of reviewing the application of pure incentive and self-control logic (in the sense of Drucker) to
public hospitals. In this context, decentralization means not only giving greater autonomy to operational
staff, but also enabling department managers to meet in privileged forums for discussion and the forging of
bonds of trust, thus fostering the alignment of their individual strategies. In this way, the clusters can become
the very place where the hospital's objectives are set, and where shared projects emerge from departmental
needs.


Keywords

Administration- Civil Servants- Results- Management- Tarification on Activity