Manuscript Title:

COMMERCIAL INTELLIGENCE AS A DRIVER OF PRODUCT INNOVATION IN INDUSTRIAL MARKETS: MANAGERIAL INSIGHTS FROM TECHNICAL PRODUCT COMMERCIALIZATION

Author:

BAYRAM TÜRKOĞLU

DOI Number:

DOI:10.5281/zenodo.18501662

Published : 2025-01-23

About the author(s)

1. BAYRAM TÜRKOĞLU - Marketing & Sales Manager, SAR Makina Sanayi ve Ticaret A.Ş., Kocaeli, Turkey

Full Text : PDF

Abstract
Product innovation in industrial markets has traditionally been examined through the lens of engineering 
capability, technological advancement, and research and development intensity. While these dimensions 
remain critical, they no longer sufficiently explain why certain technically sound products achieve sustained 
market success whereas others fail to generate commercial traction. This study argues that the missing link 
lies in the systematic use of commercial intelligence as a managerial driver of product innovation. Rather 
than treating innovation as a predominantly technical activity, this paper conceptualizes product innovation 
as a commercially informed decision-making process embedded within the realities of industrial markets. 
The article introduces commercial intelligence as a distinct managerial construct that integrates market 
signals, customer purchasing behavior, competitive pricing dynamics, and commercialization constraints 
into the product innovation process. In contrast to market intelligence or competitive intelligence alone, 
commercial intelligence is defined as an actionable synthesis of external commercial data that directly 
informs innovation-related managerial choices. Within industrial and energy-oriented markets—where 
products are technically complex, demand is derived, and purchasing decisions are highly 
professionalized—commercial intelligence plays a decisive role in shaping which product features are 
prioritized, how value propositions are articulated, and how innovations are aligned with real market 
demand. Drawing on a business management perspective, the study develops a conceptual framework 
that explains how commercial intelligence influences product innovation at multiple stages of technical 
product commercialization. The framework highlights the interaction between pricing pressures, RFQ
driven procurement environments, customer-specific technical requirements, and competitive 
benchmarking, demonstrating how these factors collectively guide innovation decisions beyond engineering 
considerations. By emphasizing managerial judgment and strategic alignment, the paper positions 
commercial intelligence as a mechanism that translates technical capability into market-relevant innovation. 
The study further explores the implications of commercial intelligence for managerial decision-making in 
industrial firms operating across international markets. It shows how managers leverage commercial 
intelligence to reduce innovation uncertainty, improve product–market fit, and allocate resources toward 
commercially viable innovation initiatives. The analysis underscores that successful product innovation in 
industrial contexts is not merely a function of superior technology, but of the organization’s ability to interpret 
commercial signals and embed them into innovation strategies. This paper contributes to the product 
innovation and business management literature by reframing technical product commercialization as a 
commercially driven innovation process. It offers theoretical insights for scholars examining innovation in 
B2B and industrial markets, while providing practical guidance for managers seeking to enhance innovation 
performance through structured commercial intelligence practices. By integrating innovation, 
commercialization, and managerial decision-making, the study advances a more holistic understanding of 
how industrial firms can achieve sustainable competitive advantage through commercially informed product 
innovation.

Keywords

Commercial Intelligence; Product Innovation; Technical Product Commercialization; Industrial Markets; Business Management.